MailCull | Terms of Service

1. About this service

MailCull (“the service”) helps you clean email lists and check individual addresses through two user-facing workflows: Verify List for uploaded CSV lists, and Verify Email for single-address checks. The service provides statuses, scores, filtering, exports, and account-based history. A public API is available on paid plans and is described in section 9.

The service is operated by Neel Bharat Gajjar, with a registered address at Mumbai, Maharashtra, India, 400058 (“we”, “us”, “MailCull”). By creating an account or using the service you accept these terms.

2. Eligibility and account

You must be at least 16 years old to create an account and use the service. By creating an account you confirm that you can lawfully enter into these terms.

You are responsible for keeping your account credentials secure and for all activity that happens through your account.
You must provide accurate registration details and keep your email address current so you can receive account, billing, and security messages.
One account per person is the expected use. Sharing a single account across an organisation is allowed if a single billing party is responsible for activity on the account.

3. Acceptable use

You may use the service only for lawful business or operational purposes. You may not use the service to overload, disrupt, probe, scrape, reverse engineer, or abuse the platform or other users.

Do not upload malicious, misleading, or intentionally malformed files.
Do not try to bypass limits, quotas, export restrictions, rate limits, or account protections.
Do not use the service for spam, harassment, fraud, or unlawful targeting.
Do not use the service to build, train, or enrich a marketing list of people who have not given you a lawful basis to contact them.
Do not attempt to access accounts, sessions, API keys, or data that do not belong to you.
Do not resell raw service output as a stand-alone product, or repackage it in a way that misrepresents the source of the data.

4. Your data and upload responsibility

You are responsible for the content you upload and for making sure you have the right to use the email data you submit. If you upload a CSV file, you are responsible for its contents, structure, and lawful use, including any obligations under data-protection law that apply to the people whose addresses appear in the file.

As between you and MailCull, you retain all rights to the lists, results, and exports tied to your account. We process this data on your behalf to operate the service. The Privacy Policy explains how we handle that processing.

5. Validation results and scores

The service gives you operational guidance, not a promise that a mailbox will always accept mail or that an address will always perform well. Statuses and scores are decision aids. You should use your own judgment before relying on any result in a higher-risk workflow.

Mailbox-level (deep-scan) results may appear in two phases: an initial signal followed by a refined signal as enrichment finishes. We make a reasonable effort to keep enrichment fast, but we do not commit to a specific completion time for any individual address.

6. Plans, subscription, and renewal

MailCull is offered on a Free plan and a paid Pro plan. The features and monthly limits of each plan are described on the pricing page and inside the product. We may change plan limits, pricing, and features over time; existing paying customers will be notified before a price change takes effect for their account.

The Pro plan is sold as a recurring monthly subscription that renews automatically until cancelled.
Each renewal charges the payment method on file for the next billing period.
You can cancel at any time. Cancellation takes effect at the end of the current billing period; you keep paid access until the period ends.
If a renewal charge fails, the account enters a recovery state. Pro access continues during recovery while we and the payment provider attempt to collect.
Account deletion is intentionally blocked while a Pro subscription is active, in trial, paused, in recovery, or cancelled but not yet expired. Cancel and wait for the period to end, then the account becomes deletable.

7. Pricing, taxes, and Paddle as Merchant of Record

All payments for the Pro plan are processed by Paddle (Paddle.com Market Ltd. and its affiliates, including Paddle.com Inc. for US-billed customers). Paddle acts as the Merchant of Record for these transactions, which means:

Your invoice and receipt are issued by Paddle on our behalf.
Paddle calculates, collects, and remits applicable VAT, GST, and sales taxes based on your billing location.
Currency conversion, fraud screening, and chargeback handling are performed by Paddle.
Your payment-method details are stored and processed by Paddle, not by MailCull. We never see or store full card numbers.

Pricing displayed on the site is exclusive of taxes unless explicitly noted. The total charged at checkout will include any applicable taxes determined by Paddle.

You can update your payment method, view invoices, and manage subscription renewal in the Paddle customer portal, reachable from the Account page. Paddle’s own terms and privacy policy apply to your use of that portal in addition to ours.

8. Refunds and cancellations

You may cancel your Pro subscription at any time, with or without reason, and continue to use Pro features until the end of the current billing period. After the period ends, the account drops to the Free plan automatically.

Cooling-off refund. If you are based in a jurisdiction with a statutory cooling-off period (such as the EU/UK 14-day right of withdrawal) and you have not yet substantially used the service in that period, you may request a full refund within 14 days of your initial purchase.
Discretionary refund. Outside the cooling-off period, refunds are at our discretion and are usually only granted for clear billing errors, duplicate charges, or service failures attributable to us.
Mid-period cancellation. Pro-rata refunds for the unused portion of a billing period are not offered. Cancelling stops the next renewal but does not refund the current period.
How to request. Email [email protected] with your account email and the reason for the request. Approved refunds are processed by Paddle and typically appear on the original payment method within 5 to 10 business days.

9. API access

Pro accounts can use the public API to integrate MailCull with their own systems. API use is subject to these terms in addition to the rules below.

API keys are personal credentials. Do not share them publicly, do not commit them to source control, and rotate them if you suspect a leak.
API requests are subject to per-minute rate limits and to your monthly validation-unit budget. Exceeding either causes requests to be rejected with a 429 or 402 response until limits reset.
Mutating endpoints require an Idempotency-Key header so retries do not double-charge your budget. The full requirement is documented at /api/v1/docs.
Programmatic abuse, including bypassing rate limits, key-rotation circumvention, or scraping the API surface for purposes outside normal product use, is prohibited and may lead to immediate revocation of all keys on the account.

10. Exports, retention, and availability

Operational files are not stored forever. Uploaded source CSVs are normally removed within a couple of days after the run completes. Generated export files are normally kept for about a week so you can re-download them, after which they are pruned.

Your saved list history and Verify Email history are not pruned automatically; they remain in the product until you delete them. A completed list with no extractable email addresses may not offer export actions because there is nothing to download.

Concrete current retention windows are described in the Privacy Policy and may be adjusted as the product evolves. Material reductions in retention will be announced before they take effect.

11. Service changes

The service may change over time, including limits, scoring behaviour, export behaviour, retention periods, available features, and the API surface. We will give reasonable notice for changes that affect paid plan entitlements. Continued use after updates means you accept the revised service terms.

12. Suspension and termination

We may limit, suspend, or terminate access to the service if an account is used in a way that creates risk, violates these terms, threatens service stability, or is non-paying for an extended period after recovery has been attempted. Where reasonably possible we will give notice and an opportunity to remedy the issue first.

You can terminate your account at any time by following the deletion instructions in the Account page, subject to the active-billing rule in section 6.

13. Service availability and disclaimers

We aim to keep the service available and accurate, but we do not guarantee a specific uptime or that every result will be correct for every address at every moment. The service is provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, to the maximum extent permitted by applicable law.

In particular, MailCull does not warrant that any specific message will be delivered, opened, or engaged with based on the result returned by the service. Email reputation, recipient mailbox behaviour, and provider rules are outside our control.

14. Limitation of liability

To the maximum extent permitted by applicable law, neither MailCull nor its operators will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, goodwill, sender reputation, or data, arising out of or related to your use of the service, even if we have been advised of the possibility of such damages.

Our total cumulative liability for any claim arising out of or related to these terms or the service is limited to the greater of the amount you paid us for the Pro plan in the twelve months before the event giving rise to the claim, or USD 100. Nothing in these terms excludes any liability that cannot lawfully be excluded.

15. Governing law and disputes

These terms are governed by the laws of the State of Maharashtra, India, without regard to its conflict-of-laws rules. The courts of the State of Maharashtra, India have exclusive jurisdiction to settle any dispute arising out of or in connection with these terms or the service, except where mandatory consumer-protection law gives you the right to bring proceedings in your country of residence.

If any provision of these terms is held unenforceable, the rest of the terms remain in effect.

16. Contact

If you have questions about these terms, contact [email protected]. For privacy-specific requests, see the contact details in the Privacy Policy.